Some useful info
ONLY ADULTS HOTEL (16+)
Given the romantic direction aimed at couples, our Alp Resort has the pleasure of hosting customers aged 16 and over.
The reservation of your stay will become binding upon written confirmation and receipt of a deposit.
The hotel reserves the right to pre-authorize the total amount of the stay on the credit card as a deposit 15 days before arrival. To check-in, an identity document and a valid credit card are required
Arrival and departure
- On the day of arrival the room will be available to you from 3.00 pm, in case you delay beyond 12.00 pm please kindly inform us.
- On the day of your departure the room must be vacated by 10.00.
A valid photo ID and credit card are required to check in. The hotel reserves the right to pre-authorise €200.00 per room on the credit card as a deposit.
Payment
We accept cash and the following credit cards: VISA, MASTERCARD, etc. and ATMs.
Pets
Small/sized pets are allowed on request with a supplement of €30.00 per day per pet.
Cancellation Policy
- We accept requests for cancellation or changes to your reservation only in writing
- By booking the Flex Rate the guest can cancel for free within 15 days before the arrival date, from 14 days before the arrival date and in case of lack of notice and no show, the guest will be required to pay the hotel a penalty equal to one hundred percent (100%) of the total booking.
- By booking the Non-Refundable Rate there is no refund or change after confirmation of the booking.
- In case of early departure or late arrival, 100% of the agreed price will be charged for services not used.
- Additional services, Experiences and Love Sets: In case of changes or cancellations the day before the service, a 50% penalty will be applied, in case of changes or cancellations on the same day the penalty will be 100%.
For Love sets and personalized services equal to and above €500.00, no changes or cancellations are possible. In case of bad weather an alternative solution will be proposed.
- Spa Massages & Treatments: In case of changes or cancellations the day before the service a 50% penalty will be applied, in case of changes or cancellations on the same day the penalty will be 100%.